Predicting patient complaints in hospital settings

T J B Kline; C Willness; W A Ghali

doi:10.1136/qshc.2007.024281

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Original research

Predicting patient complaints in hospital settings

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Online download statistics by month: October 2008 to March 2024

	Abstract	Full	Pdf
Oct 2008	197	52	78
Nov 2008	179	32	41
Dec 2008	90	19	26
Jan 2009	107	21	19
Feb 2009	114	17	12
Mar 2009	100	31	22
Apr 2009	72	13	15
May 2009	90	10	14
Jun 2009	53	9	13
Jul 2009	55	4	7
Aug 2009	44	16	11
Sep 2009	56	8	6
Oct 2009	64	4	8
Nov 2009	31	0	1
Dec 2009	13	2	3
Jan 2010	39	15	13
Feb 2010	55	9	13
Mar 2010	42	10	12
Apr 2010	66	11	20
May 2010	71	10	13
Jun 2010	64	10	7
Jul 2010	75	8	6
Aug 2010	71	5	7
Sep 2010	93	9	6
Oct 2010	68	8	7
Nov 2010	52	8	7
Dec 2010	34	1	6
Jan 2011	31	2	6
Feb 2011	18	1	4
Mar 2011	63	7	11
Apr 2011	43	9	11
May 2011	35	1	2
Jun 2011	39	2	5
Jul 2011	30	9	9
Aug 2011	38	1	12
Sep 2011	25	10	5
Oct 2011	24	6	8
Nov 2011	38	2	10
Dec 2011	35	2	3
Jan 2012	27	3	3
Feb 2012	24	2	4
Mar 2012	37	6	7
Apr 2012	39	2	10
May 2012	61	2	4
Jun 2012	50	1	9
Jul 2012	23	1	2
Aug 2012	30	2	5
Sep 2012	40	2	7
Oct 2012	49	1	2
Nov 2012	36	2	2
Dec 2012	60	11	9
Jan 2013	38	3	2
Feb 2013	44	5	10
Mar 2013	37	4	5
Apr 2013	50	5	6
May 2013	42	0	3
Jun 2013	16	1	2
Jul 2013	13	0	1
Aug 2013	16	0	3
Sep 2013	27	2	2
Oct 2013	26	0	4
Nov 2013	12	1	2
Dec 2013	24	5	3
Jan 2014	13	1	1
Feb 2014	22	0	0
Mar 2014	34	0	4
Apr 2014	30	1	0
May 2014	30	2	2
Jun 2014	27	1	3
Jul 2014	20	0	0
Aug 2014	22	0	7
Sep 2014	18	1	3
Oct 2014	23	5	6
Nov 2014	31	1	4
Dec 2014	23	0	0
Jan 2015	32	0	3
Feb 2015	25	6	3
Mar 2015	40	0	2
Apr 2015	23	4	4
May 2015	26	1	5
Jun 2015	20	0	4
Jul 2015	25	1	2
Aug 2015	26	0	2
Sep 2015	27	3	7
Oct 2015	24	3	3
Nov 2015	16	1	1
Dec 2015	22	3	5
Jan 2016	12	6	2
Feb 2016	15	1	2
Mar 2016	13	2	5
Apr 2016	14	0	0
May 2016	18	2	4
Jun 2016	19	0	0
Jul 2016	26	1	5
Aug 2016	55	1	1
Sep 2016	25	1	7
Oct 2016	30	2	4
Nov 2016	29	2	3
Dec 2016	23	2	4
Jan 2017	35	3	2
Feb 2017	23	6	4
Mar 2017	25	5	6
Apr 2017	40	5	2
May 2017	38	5	1
Jun 2017	19	3	1
Jul 2017	27	6	2
Aug 2017	33	1	0
Sep 2017	72	3	4
Oct 2017	49	5	2
Nov 2017	79	1	2
Dec 2017	53	0	3
Jan 2018	64	10	5
Feb 2018	86	9	9
Mar 2018	61	2	0
Apr 2018	54	5	3
May 2018	79	3	0
Jun 2018	109	6	2
Jul 2018	86	2	0
Aug 2018	50	2	1
Sep 2018	85	4	3
Oct 2018	56	0	0
Nov 2018	44	3	1
Dec 2018	45	1	1
Jan 2019	29	0	0
Feb 2019	50	5	3
Mar 2019	57	5	2
Apr 2019	42	7	8
May 2019	35	3	3
Jun 2019	43	4	2
Jul 2019	47	1	1
Aug 2019	36	6	0
Sep 2019	39	3	3
Oct 2019	90	7	4
Nov 2019	36	2	3
Dec 2019	35	4	3
Jan 2020	46	0	0
Feb 2020	44	5	1
Mar 2020	20	1	1
Apr 2020	25	0	1
May 2020	47	2	1
Jun 2020	27	2	4
Jul 2020	43	2	0
Aug 2020	35	2	6
Sep 2020	42	0	1
Oct 2020	30	2	0
Nov 2020	26	3	0
Dec 2020	20	1	0
Jan 2021	22	0	0
Feb 2021	18	2	1
Mar 2021	34	2	0
Apr 2021	51	3	3
May 2021	16	1	0
Jun 2021	6	6	3
Jul 2021	1	0	0
Aug 2021	5	2	0
Sep 2021	13	8	4
Oct 2021	65	8	2
Nov 2021	54	3	3
Dec 2021	24	1	0
Jan 2022	43	6	3
Feb 2022	28	0	0
Mar 2022	31	2	0
Apr 2022	68	26	0
May 2022	127	3	0
Jun 2022	72	5	0
Jul 2022	44	4	1
Aug 2022	58	4	1
Sep 2022	88	1	1
Oct 2022	88	7	0
Nov 2022	99	2	2
Dec 2022	26	2	0
Jan 2023	67	5	2
Feb 2023	64	2	0
Mar 2023	36	3	2
Apr 2023	40	3	0
May 2023	19	1	2
Jun 2023	31	1	0
Jul 2023	58	0	0
Aug 2023	7	1	0
Sep 2023	34	3	1
Oct 2023	60	10	2
Nov 2023	52	10	0
Dec 2023	83	5	1
Jan 2024	44	12	1
Feb 2024	57	4	1
Mar 2024	47	2	1
Total	8149	826	832

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