Baseline patient characteristics, n=111
| Characteristic | |
| Age, years, mean (SD) | 55.3 (12.8) |
| Female, n (%) | 65 (59) |
| Time since diagnosis, years | |
| Race/ethnicity, n (%) | |
| Non-Hispanic white | 10 (9) |
| African American | 16 (14) |
| Hispanic | 52 (47) |
| Asian | 30 (27) |
| Other | 3 (3) |
| %HbA1c, mean (SD) | 9.3 (1.8) |
| Health literacy,* n (%) | |
| Inadequate | 43 (44) |
| Marginal | 7 (9) |
| Adequate | 48 (47) |
| Language, n (%) | |
| English | 51 (46) |
| Spanish | 47 (42) |
| Cantonese | 13 (12) |
| Insulin use, n (%) | 40 (36) |
| Oral medications, n (%) | 100 (90) |
| Poor or fair health status, n (%) | 82 (74) |
| No of completed calls, mean (SD) | 16 (9) |
| No of nurse call-backs, mean (SD) | 10 (7) |
↵* Health literacy data are not available for Cantonese speakers.